Return Policy

It’s easy to return a product:

Ship your unused product, in its original packaging, to Fiebing Company, Inc., 516 S. Second Street, Milwaukee, WI 53204.

Please Note:

Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

Refunds, Credits and Balances Due

As soon as we receive and process your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

Defective Items

If you receive defective merchandise, please contact Fiebing Customer Service for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Fiebing, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.